Designing bespoke Managed Service Agreements tailored to the clients’ specific needs is something that BTS has a proven track record in, working in partnership with some of the country’s leading University’s and NHS buildings.

We design bespoke agreements encompassing the following services wrapped around an agreed set of Service Level Agreements for both Copper and Fibre all of which being managed by our fully contactable Service Desk Team.

These services can include but are not limited to:

  • Break/Fix
  • Patching and Connectivity
  • VLAN Identification
  • Office Moves
  • Installations
  • Site Surveys
  • Fire Break management
  • Temporary installation set ups
  • "A very professional and trustworthy team, an excellent job and were organised and efficient – Thanks."

    Paul Berry – Twynham Training Christchurch Director

  • Once it has been agreed, our DC’s have to be up and running in very short periods of time, the BroTel team were on board with us from the start and helped us with the design and implementation, their knowledge and experience was priceless.

    C. Dann – Senior Network Analyst

  • "BroTel have maintained our voice and data infrastructure for approximately 10 years and their continued high level of service is why we still use them today and I’m sure will do for many years to come."

    Rick Flexman – IT Infrastructure Manager

  • "At the very last minute the BroTel guys agreed to stay late to ensure our office move was completed on time, this work was over and above the original remit for BroTel but it ensured our staff could move into the newly refurbished area on time."

    Gerry Ford – Estates and Facilities Manager

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